Frequently Asked Questions
Product
- Are you real? Is this scam?
Please rest assured that we are legally registered as a private company and have received business license in Cyprus.
- How about the quality of your product?
Our products are in high quality compared with many rivals. We pay much attention to our customers' shopping experience. We will always put it on our priority.
- Whether your photos are exactly the same with the products?
Most of photos are shot by our own photographer, and only a few of them are from magazines.
- How to choose size?
We offer US size in each products, please check our size chart first.
Or you can buy full size for each products. If you have any other questions, please call us.
- Can I get a discount if I place a bulk order?
Of course. Usually you will enjoy 5% discount if you order is over US$400, and 10% off over US$700, 15% off over $1000.
- Can you send your catalogue to me?
Yes, please be contact with us. Email us: wholesale@edlpe.com
- How long will the out-of-stock items be stocked?
We are not sure about that, but for hot-sale styles, we'll restock as soon as possible.
- The item is available when I place the order, but why it is not after I finish the payment?
Most of items are available on our website, but with the increasing of the order, we nearly not notice the inventory of it. We are sorry to being late to update the listing.
- Can I change or cancel items in my paid order?
Yes, you can, as long as it hasn't been shipped yet.
Payment
- What the payment method you accept?
-PayPal:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
It is more convenient that we can read you paypal address as default shipping address. :)
- Credit Card Via Paypal:
Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) But you should have a paypal account first.
The Paypal is highly recommend.
- What is Paypal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at shewin.com to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account). Shewin.com cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
- After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
- How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order.
- Do you provide an invoice?
We offer proforma invoice in the package, also send theproforma invoice via e-mail after package shipped out.
Shipping
- What the delivery company you use?
We have Standard shipping (15-20 days) and Express shipping (7-12 days).
- How much will be the shipping cost?
It depends on the weight of the package and the shipping method you choose. You can click the "Estimate Shipping Cost" above the "add to cart" button on the products page, and the system will automatically calculate it for you.
- Do you offer free shipping?
No, we are factory offer wholesale business & drop-shipping, we do not offer free shipping. You can select any shipping method available.
- How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 3 working days. If not, we may need 1-7 days to prepare for that.
- How long does it take to deliver to me?
It depends on the shipping method you choose. For expedited shipping, 3-7 business days.
- How do I track my order?
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
- If the package is detained by customs, who is responsible for clearance of the items?
It's the buyer.
- What can you do to help us avoiding custom tax?
Usually, we’ll declare a lower (as your remark) value of your package or split it into several packages to ship.
Return & Refund
- What is your return policy?
the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product. Full refund (payment fee included) will done within 7 business days. EDLPE Return Team Tel: +86 17819284436 Before you make a return, please contact our service at first, your kindly understanding and cooperation will be highly appreciated. Email: wholesale@edlpe.com After-sales service time：GMT +8: AM 8:00-18:00PM
- How to deal with, if the item is defective?
Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation) within 14 days of delivery, and The buyer is responsible for all shipping costs incurred. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The refund (payment fee included, shipping fee not included) will done within 7 business days. If due to our reasons, We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help. First: If the item is defective, please notify us within 14 days of delivery. Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free. Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.